Word-of-mouth propaganda is worth twice as much as every franc invested in advertising. Satisfied and enthusiastic customers tell their experiences to others.
Possible contents
- Why are complaints opportunities?
- What makes customers happy, what annoys them?
- 10 deadly sins in the handling of complaints
- No fear of complaining customers
- Reduction of personal stress and stearing of your own emotions
- Successful handling of difficult situations and customers
- Train complaint discussions
Benefits
- You recognise the value of complaints and see where the opportunities are
- You can answer complaints more relaxed