One cannot communicate! Even without words we are always in exchange with our fellow men – whether we want to or not, said Paul Watzlawick.
Communication is crucial in all companies: in person, by telephone, in written correspondence or in e-mails. But also in social media and various chats. In our trainings, we make you fit for a positive and solution-oriented language to ensure a long-term competitive advantage.
Business success through professional communication
Well-established companies also present their success in their external corporate communications. In our tailor-made communication courses, you will learn how to apply constructive discussion techniques and authentic, empathetic communication – both with customers and employees. Identify communication challenges and approach them with a solution-focused approach.
With our practice-oriented trainings you will learn to convince and inspire without losing your personal authenticity. If you are looking for ready-made phrases, you have come to the wrong place. Together with you, we will develop the foundation for honest and intuitive interpersonal communication, so that you and your team will appear confident and winning in all discussion situations.
Non-violent communication – using NVC on the job
Appreciative communication must be given in a positive professional environment. In our courses and seminars, we therefore also place a special focus on the method of non-violent communication (NVC) developed by Marshall Rosenberg. In this method you will learn how to build more trust and cooperation through active and constructive communication, as well as how to solve conflicts in a result-oriented way.
Non-violent communication or the so-called “giraffe language” motivates people to listen and aims to strengthen interpersonal relationships through attentive and empathetic communication.
Communication training 1: Optimise your communication in everyday working life
Often, we understand each other without words and again not at all. We talk to each other, misunderstand each other, or interpret each other. Communication is extraordinarily complex and then things will certainly go better.
Communication training 2: Communicate more successfully and in a way that is appropriate to your type – thanks to the DISC® personality model
No matter what your profession, communication is central and therefore we should not leave it to coincidence. People are different and have different preferences when it comes to communication and personal interaction.
Communication training 3: The effect of positive language in spoken & written
We are active every day in our dealings with fellow human beings, whether they are customers, employees, superiors – or in the private sphere, family members, friends, and acquaintances. In personal conversations, on the phone and in e-mails and letters, we often formulate our messages negatively instead of positively.
Communication training 4: Stay calm & confident and assert yourself
Appearing self-confident and appearing relaxed – that’s what we all want. Practical strategies will help you to assert yourself and to cope better with your professional and private life. The benefit is simply – quality of life!
Communication training 5: Setting clear boundaries in a positive way – but how? The art of politely saying “no”
If you know what you are saying yes to in your life, then you need a good no on the flip side. Setting limits – that is not an easy thing to do. Have you ever told a white lie instead of just saying no? Can you refuse a request without feeling guilty? And do you also sometimes say yes too quickly and then get angry about it afterwards?
Communication training 6: Judo with words: reacting fairly and confidently (Quick-wittedness training)
When was the last time you were speechless because someone attacked you personally? This happens to most of us: Often we only remember much later how we should have reacted to stupid sayings, personal attacks and provocations.
Communication training 7: Relaxed & professional response to complaints
Many people prefer to deal with old problems rather than new solutions. They write in detail and with commitment about what went wrong, who did what when and who is probably to blame. A solution to the problem is not in sight, or it is lost in the helpless process of coming to terms with the past.
Communication training 8: Deciphering the secret of body language – More charisma thanks to body language
We talk to the body more than we think. Most people overestimate the linguistic part of mutual understanding. Many people think that most of the communication takes place on the linguistic level and only a small proportion on the non-verbal level.
Communication Training 9: Feedback Culture – Professional Handling of Feedback
Providing security is an important management task. We achieve this by providing feedback, among other things. In this way, people learn more about their impact, their behaviour or even about their “blind spot”.
Communication training 10: How to conduct difficult conversations successfully / Non-violent communication according to Dr. Marshall Rosenberg
The “giraffe language” is an appreciative strategy according to Dr. Marshall Rosenberg. It is suitable wherever communication is not running optimally – in the processing of complaints, in dealing with difficult customers and employees or on the telephone.