ONLINE: Stay calm & confident – react in a fair & professional way

To appear self-confident, calm and professional are skills we all would love to have. We often don’t realise - until it is too late - how to react intelligently to an objection, provide a poised defence to a personal attack or use humour to defuse an awkward situation. In meetings, presentations, personal conversations - we often find ourselves surprised, annoyed and many times speechless. Learn a range of techniques to overcome the blockade, asserting yourself calmly and with poise.