Services » Company trainings & workshops » Communication » Communication training 10: How to conduct difficult conversations successfully / Non-violent communication according to Dr. Marshall Rosenberg
Communication training 10: How to conduct difficult conversations successfully / Non-violent communication according to Dr. Marshall Rosenberg
The “giraffe language” is an appreciative strategy according to Dr. Marshall Rosenberg. It is suitable wherever communication is not running optimally – in the processing of complaints, in dealing with difficult customers and employees or on the telephone.
Possible contents
- Important prerequisites for successful outcome of difficult talks
- Which forms of communication block or are badly received in conversations
- Presentation of the “giraffe language” after Dr. Marshall Rosenberg
- How we can integrate this strategy into our daily lives
- The method and practical application:
- Observing without evaluating
- Address feelings as an “I” message
- Formulate needs in a solution-oriented manner
- – Ask for what you like the other person to do or a wish
Benefits
- You can criticise or address unpleasant things without hurting
- You can defend yourself professionally when topics are not presented objectively
- You will gain more security through practical training
